This policy applies to www.lto-tape.co.uk, operated by Fortuna Power Systems Ltd (company number 2946963), trading as Fortuna Data (“we”, “us”).
Our commitment
We respect your right to know how information about you is used and shared. We collect, keep, use and share personal data only when we need it for a specific business purpose, or when we are legally required to. We take appropriate measures to keep it secure, and we do not keep it longer than necessary. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact
If you have any questions or concerns about this policy or your personal data, email support@fortunadata.com or call 01256 331614.
What data we collect
- Enquiries and quote requests: when you use our contact form or quote configurators, we collect your name, email address, company, phone number (if given) and the details of your request.
- Orders and services: to process an order we collect a contact name, telephone number, email address and delivery and invoice addresses, plus any details you give us to set up, deliver or configure products and services.
- Website usage: if analytics is enabled, we record anonymised information about which pages are visited, as described under Cookies below.
How we use your data
We use your data only for legitimate business purposes:
- Responding to your enquiries and preparing quotations
- Processing, fulfilling and delivering orders
- Providing support for products and services you have bought
- Meeting our legal, tax and accounting obligations
Our lawful bases are: taking steps at your request before entering into a contract; performing a contract; our legitimate interest in running and improving our business; and compliance with legal obligations. We do not sell your data.
Who we share it with
We share personal data only where needed to provide our services. This may include manufacturers and distributors (for example, to register warranties or arrange direct delivery), couriers, and IT and email service providers who process data on our behalf under appropriate contracts. We may also disclose data where the law requires it.
How long we keep it
We keep enquiry records for as long as needed to respond and follow up, and order records for as long as required for accounting and legal purposes (normally six years). After that, data is securely deleted.
Cookies
Essential cookies
You can use this website without accepting non-essential cookies. Some essential cookies may be set to keep forms secure and the site working properly.
Analytics cookies
If enabled, we use Google Analytics to understand how visitors use the site, such as which pages are viewed and how visitors arrived. This information is aggregated, and we do not use it to identify you. Some pages may be linked from emails we send. If you click such a link, we may record that the page was viewed from that email.
You can control or delete cookies through your browser settings. Blocking analytics cookies will not affect your use of the site.
Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you
- ask us to correct inaccurate data
- ask us to delete your data, or to restrict how we use it
- object to processing based on legitimate interests, including direct marketing
- receive your data in a portable format
To exercise any of these rights, email support@fortunadata.com. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ico.org.uk).
Security
We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS) on this website and restricted access to the systems that hold your information.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.